1. Purpose
This policy outlines the conditions under which returns and exchanges of jewelry products purchased from our store will be accepted.

2. Timeframe for Returns and Exchanges
Customers have 30 days from the date of purchase to request a return or exchange of a jewelry product.

3. Requirements for Return

• The product must be in its original condition, without any signs of use, damage, or alteration.
• It must include the original packaging, tags, and any certificate of authenticity, if applicable.
• The purchase receipt or proof of purchase must be provided.

4. Non-Refundable Products

• Customized or made-to-order jewelry.
• Items that have been used or damaged.
• Products purchased on sale or clearance.

5. Return Process

• To initiate a return, the customer must contact our customer service via [email] or [phone number] to obtain return authorization.
• Products must be sent to the address provided by our customer service team, with shipping costs covered by the customer unless the return is due to our error.

6. Refunds

• Once the item is received and its condition is verified, the refund will be processed within 14 business days.
• The refund will be issued using the same payment method used for the purchase.

7. Exchanges

• To make an exchange, the same process as for returns must be followed. The customer can choose a different product of the same value or pay the difference if the new product is more expensive.

8. Customer Service
If you have any questions or need additional assistance regarding our return and exchange policy, please do not hesitate to contact our customer service team.

9. Policy Modifications
We reserve the right to modify this policy at any time. Any changes will be posted on our website.

This policy aims to ensure customer satisfaction while protecting the integrity of our products. We appreciate your understanding and support.